Shipping policy

Shipping & Order Policy

Last updated: March 23, 2026

Thank you for choosing Scent Culture. We are committed to delivering your order safely and efficiently. Please review the following terms carefully before placing your order.

Order Cut-Off Time

  • The daily order cut-off time is 6:00 PM (IST)
  • Orders placed after this time will be processed on the next working day
  • Orders placed after 6:00 PM on Friday, weekends, or public holidays will be processed from the next working day (typically Monday)

Processing & Dispatch Time

  • Orders require 1–2 working days for verification, quality checks, and secure packaging before dispatch
  • Processing times may vary during peak periods, sales, or unforeseen operational delays

Shipping Charges

  • A flat shipping fee of ₹100 is applicable to all orders
  • In the event of Return to Origin (RTO) for prepaid orders, a total charge of ₹200 (forward shipping + return charges) will be non-refundable under all circumstances

Estimated Delivery Time

  • After dispatch, deliveries typically arrive within 4–8 business days
  • Delivery timelines depend on location, courier partner serviceability, and external factors such as weather conditions, public holidays, or logistical disruptions

Order Cancellation

  • Orders cannot be cancelled once payment has been successfully processed
  • Cancellation requests made after order confirmation will not be accepted
  • Customers are responsible for providing accurate shipping information before completing checkout

Refund Terms

  • Refunds are issued only in rare and justified situations, subject to approval by Scent Culture
  • If approved, the refundable amount will be the order value after deducting ₹200 shipping and handling charges
  • Shipping fees are strictly non-refundable

Return to Origin (RTO) / Failed Delivery

If an order is returned to us due to any of the following reasons:

  • Refusal to accept the package
  • Incorrect or incomplete address
  • Customer unavailable at delivery
  • Failure to respond to courier attempts
  • Any situation resulting in Return to Origin (RTO)

Then:

  • The ₹200 shipping and logistics charges will not be refunded
  • Additional charges may apply if the customer requests re-dispatch of the order

Important Notice

By placing an order with Scent Culture, you acknowledge and agree to:

  • Our no-cancellation policy after payment confirmation
  • Non-refundable shipping and logistics charges
  • Responsibility for providing accurate delivery details
  • Non-refund of shipping fees in cases of RTO, non-acceptance, or failed delivery attempts

Contact Information

Scent Culture
📧 Email: support@scentculture.co.in
📍 Address: Pune, Maharashtra, India